Privacy Policy
PRIVACY POLICY
CT Ride cabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or interact with our platform. By accessing or using our services, you consent to the practices described in this Privacy Policy.
USER ACCEPTANCE
By accessing or using the CT Ride cabs Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the CT Ride cabs Platform from time to time.
Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder (“Applicable Laws”). If you do not agree with the Policy, please do not use or access the CT Ride cabs Platform.
YOU HEREBY REPRESENT TO CT RIDE CABS THAT
The information you provide to CT Ridecabs from time to time, is and will be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to CT Ride Cabs.
Your providing of the Information as well as CT Ride cabs consequent usage, transfer, access, or processing of such Information will not be in violation of any agreement, Applicable Laws, charter documents, judgments, orders and decrees.
If you disclose to us any Information relating to other people, you represent that you have the authority to do so and to permit us to use such Information in accordance with this Policy.
WHAT INFORMATION DO WE COLLECT?
I. INFORMATION YOU PROVIDE TO US
* Personal Information: We may ask you to provide us with certain personal information. We may collect this information in a variety of ways and locations, such as in order to provide our services to you, such as account registration forms, contact forms, or when you interact with us. When you register to use the Service, a user profile will be created. We ask that you only provide personal information that is necessary for lawful purposes related to our services and that we need to collect for those purposes.
* The Information you provide to us includes the following:
i. Account Information: Create or update a CT-Ride account. This includes email address, name, address, mobile phone number, gender, date of birth, photo, login name, password, and banking or payment information (where permitted by applicable law). etc.
ii. Information stored: When you use our Services, we may collect your phone number and other information in order to process your request and automatically fill in forms for future transactions. We may collect and store information about you, including, but not limited to, address and email address, billing information, emergency contact information, etc.
iii. Verification information: If you are a provider partner or driver, we collect information such as location details, profile picture, call and SMS details, Aadhaar, permanent resident status, etc. We may collect copies of your government ID documents. License details and other details (KYC) such as account numbers, vehicle documents such as registration certificates, vehicle permits, compliance certificates, insurance, pollution certificates, user settings, and proof of vehicle health or suitability Other documents that may be provided on the CT-Ride Platform from time to time. If you are a driver, you may also be required to take real-time self-click images (selfies) and upload these selfies to the CT-Ride Platform to verify your identity.
iv. Background Check Information: We collect background checks and identification information of our driver's suppliers and their partners. This may include collecting information such as your driving and criminal history (where permitted by law) and your right to work. This information may also be collected by his TPSP on behalf of the company.
v. Other Apps: Signing up as a driver or vendor partner enables features that require CT-Ride's access to other applications on the device to prevent and detect fraud against customers.
vi. Other Information: We collect additional information that you provide when you contact His CT-Ride for customer support or to report a troubleshooting issue. We also collect information that you may submit electronically, such as B. When you use in-app messaging, post on message boards, or leave ratings, reviews, or comments. If you refer a friend, we may collect, store, and use that friend's name and contact information to promote our services to you.
II. INFORMATION WE COLLECT AS YOU ACCESS AND USE CAB APP
* Transaction Information: We collect transaction information, such as trip details, pick-up and drop-off addresses, distance traveled, and payment transaction information (subject to applicable law).
* Drivers and Merchant Accomplices: CT-Ride collects area information when the CT-Ride App is running within the frontal area (the app is open and on-screen) or foundation (the app isn't utilized) in your versatile gadget. For Drivers, CT-Ride collects area information as it were when the Drivers have empowered the symbol On-Duty on the CT-Ride App.
* Clients: We collect exact or surmised area information from your Gadget if you empower us to do so. CT-Ride collects this information from the time a Benefit is asked until it is wrapped up, and any time the app is running within the closer view of your Gadget. We utilize this information to upgrade your utilization of the CT-Ride App, counting to progress pick-up locations, enable safety highlights, and anticipate and detect extortion. Indeed on the off chance that you have not empowered us to gather location data from your Gadget, CT-Ride collects the Drivers' area information collected amid a trip and joins such area information together with your account. This empowers us to offer administrations to you, such as receipt era and client bolster, and empower the security of the Clients.
* Utilization Data: We, our TPSP, and the Seller Accomplice may utilize an assortment of advances that naturally (or inactively) collect certain Data at whatever point you visit or associated with the CT-Ride Stage for getting the Administrations ( Usage Information ). This Utilization Data may incorporate the browser that you simply are utilizing, the URL that alluded you to our Administrations, all of the ranges inside our Administrations simply visit, and the time of day, look and look comes about, or usage behavior on the CT-Ride App, etc.
* Wellbeing Data: On the off chance that you're a Driver, we may collect certain wellbeing-related Data and statements such as body temperature, side effects, immunization status, and other wellbeing conditions.
* Gadget Data: We collect Data by ourselves or through integration with third-party applications which comprise specialized data and amassed utilization data, and may contain, among other things, Gadget Identifier of your Gadget, your favored dialect and nation location, producer, program, and model of your Gadget, Gadget sort, working frameworks and adaptations, your geolocation, portable arrange information, screens you have got gone by, your touch motions performed in your CT-Ride App, your looking over movement, and any other activities you've got performed amid your utilize of CT-Ride App, etc., to upgrade client interface and encounter on CT-Ride Stage, encourage the arrangement of program overhauls, item back and other administrations to you, etc. Any touchy data approximately other programs simply are running on your Gadget, passwords, and movement over other applications are not collected and all the delicate data are masked.
* SMS/Text Messages: We will (i) issue and receive one-time passwords and perform other device verifications, and (ii) provide verification details for financial transactions conducted with us or through the TPSP, by applicable law. We do not share or transfer SMS/text message data to third parties except as provided in this Policy.
* Call subtle elements: If you're a Merchant Accomplice or a Driver, we are, going furthermore, record your calls with us made from the Gadget utilized to supply Administrations and related call points of interest.
* Other Data: We collect Data almost how you connected with the CT-Ride App and any of our websites to which the CT-Ride App joins, such as how numerous times you employ a particular portion of the CT-Ride App over a given period, the sum of time you spend utilizing the CT-Ride App, how frequently you utilize the CT-Ride App, activities you take within the CT-Ride App and how you lock in with the CT-Ride App, etc.
* Treats: Utilization Data may be collected by employing a cookie. In case you do not need data to be collected through the utilization of treats, your browser/app settings permit you to deny or acknowledge the utilization of treats. Treats can be debilitated or controlled by setting an inclination inside your web browser or on your Gadget. In the event that you select to debilitate treats or streak treats on your Gadget, a few highlights of the Administrations may not work legitimately or we may not be able to customize the delivery of data to you. The Company cannot control the utilization of treats (or the coming about data) by third parties, and the use of third-party treats isn't secured by our Arrangement.
III. INFORMATION THIRD PARTIES PROVIDE ABOUT YOU
From time to time, we may collect information about you through the CT-Ride Platform or while using the Services. We may also collect information from our affiliates or third parties/TPSPs, such as technology subcontractors, business partners, analytics providers, search information providers, and payment service providers. as well as from publicly available sources such as commercial marketing lists, social networks, and other relevant media
4. USE OF INFORMATION COLLECTED
Our essential objective in collecting your Data is to supply you with an improved involvement when utilizing the Administrations. We may utilize the Data we collect in understanding this Approach for the following purposes:
i. To empower you to get to the CT-Ride Stage;
ii. To confirm your personality and/ or your capacity, beneath appropriate law, to supply Administrations through the CT-Ride Stage;
iii. To close the screen which highlights of the Administrations are utilized most, to permit you to see your trip history, rate trips or bookings, and to determine which highlights have to be progressed for upgraded client encounter, counting utilization designs and geographic areas to decide where we ought to offer or center administrations, highlights and/or assets;
iv. To send you a welcome email/SMS to confirm your username and secret word;
v. To supply you with the proper app adaptation depending on your Device sort, for investigating and in a few cases, promoting purposes;
vi. To assist in analysing issues with our computer server, and manage CT-Ride Stage;
vii. To send you strictly service-related announcements on uncommon occasions when it is necessary to do so. For occurrence, in the event that our Administrations are briefly suspended for upkeep, we might send you an e-mail. In case you do not wish to get them, you've got the alternative to deactivate your account;
viii. To avoid, find, and explore infringement of this Arrangement or any pertinent terms of benefit or terms of utilize;
ix. To recognize and/or distinguish security breaches or assaults, mistakes, extortion, cash washing, manhandling, and other criminal exercises, and examining and taking fitting therapeutic activity;
x. We offer a few of your Individual Data (such as your title, address, and contact number) to the Driver or the Vendor Partner who acknowledges your ask for Administration so that the Driver or the Seller Accomplice may contact and discover you;
xi. On the off chance that you're a Client, we utilize geolocation data for different purposes, counting for you to be able to see the Drivers / Seller Accomplices in your range that are near to your area to supply administrations to you, to naturally bring your area after you open the CT-Ride App, for the Drivers to distinguish the pickup area and to permit you (on the off chance that you select through any highlights we may give) to share this data with other individuals for your security;
xii. In the event that you're a Driver, we utilize the geo-location information for (as it were when the Driver enacts the symbol On-Duty on the CT-Ride App) you to get orders near to your area indeed when the CT-Ride App isn't in use or closed, to empower the Clients to track the remove of the Drivers from their area for choose up, to share the precise area for the security of the Clients, etc.;
xiii. On the off chance that you're a Driver, we may share your title, vehicle number, driving permit number, phone number, and/or profile picture (in case pertinent), following points of interest with our Clients to supply them the Administrations;
xiv. We may utilize your Individual Data or Utilization Data that we collect about you: (a) to supply you with data or services or handle exchanges merely have asked or agreed to get counting to send you electronic newsletters, or to supply you with uncommon offers or special materials on the sake of us or third parties; (b) to empower you to take part in an assortment of the Services' highlights such as online or versatile entry sweepstakes, challenges or other advancements; (c) to contact you concerning your utilize of the Administrations and, in our caution, changes to the Administrations and/or the Services' approaches; (d) for inner commerce purposes; (e) for incorporation in our information analytics; and (f) for purposes unveiled at the time you give your Data or as something else set forward in this Policy;
xv. To improve the user experience associated with the CT-Ride App or Services, including customizing/personalizing the CT-Ride App or Services.
xvi. To provide you with relevant offers and benefits based on your spending patterns.
xvii. To enforce our Terms of Use and this Policy and resolve disputes.
xviii. To provide functionality, analyze performance, resolve errors and bugs, and improve usability and effectiveness of the CT-Ride Platform.
xix. To comply with applicable law or requests from regulatory, governmental, law enforcement, or judicial authorities under applicable law or our agreements with third parties.
xx. To carry out our obligations and enforce our rights arising from any contracts between us.
xxi. To disclose information necessary to our affiliates, and our employees, agents, and representatives to facilitate the provision of our services.
xxii. To deliver all administrative notices, warnings, advice, notifications, and communications related to your use of the Services via social media (including WhatsApp), SMS, and other media.
xxiii. If you register to use our Services as an employee or as a representative of a third party that has entered into a contract with us and provides discount vouchers or extends certain promotional offers, we may share the information you provide with that third party. These may only be used for limited internal business purposes. and/or
xxiv. To carry out any other purpose for which you provide information to us and/or with your consent. Please note that the information we collect from you is not used for targeted advertising.
5. When and How We Share Information with Third Parties
We don't offer, share, lease, or exchange the data we have collected around you, other than as uncovered inside this Approach or at the time you give your Data. Taking after are the circumstances when Data may be shared:
i. IF YOU AGREE TO SHARE YOUR INFORMATION WITH THIRD PARTIES:
When you visit a third-party link in the CT-Ride App, you may choose to receive information and marketing offers directly from the third party. If you agree to share your personal information, your personal information will be shared with those third parties, and any information you disclose will be subject to those third parties' privacy policies and practices. subject to. We are not responsible for the privacy policies and practices of these third parties. Therefore, you should check the privacy policies and practices of those third parties before consenting to receive such information from them. If you later decide that you no longer wish to receive communications from a third party, you must contact that third party directly.
ii. Third Parties Performing Services on Our Behalf :
We may share the information you provide to us with TPSP, business partners, and agents. For more information, please review the privacy policies of these third parties before using their services with the CT-Ride App. We use TPSP to enable our Services, to host the Services, to design and/or operate features of the Services, to track analytics of the Services, to process payments, to implement fraud prevention and security measures, and to perform background checks. perform background checks, conduct criminal background checks, provide customer support, provide geolocation information to our driver/supplier partners, enable them to send you special offers, host our application forms, provide technical services ( (including, but not limited to) maintenance services, database management, web analytics, service improvements, etc.) or other administrative services. You can access information, including data. provide. We require each of these TPSPs to ensure the same level of data protection as we do and subject them to contractual obligations not to disclose or use your personal information for any other purpose. TPSP, which provides analytics-related services, may set and access its cookies, web beacons, and embedded scripts on your device, and may collect or access information about you in other ways. We use an external hosting provider to host the support section of our website. The information collected by his TPSP in this section of our website is subject to our policies.
THIRD-PARTY LINKS
Our services may contain links to third-party websites or applications. We are not responsible for the privacy practices of these third-party sources. We encourage you to review their respective privacy policies.
DATA SECURITY
We employ reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.
Despite our efforts, no data transmission over the internet or method of storage is entirely secure. We cannot guarantee the absolute security of your Information.
INFORMATION COLLECTED BY CAPTAINS AND USER PARTNERS
This Policy does not cover the usage of any information about you which is obtained by the Captains or User while providing you Transportation or Rentals Services, or otherwise.
DATA RETENTIONS
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
CHILDREN’S PRIVACY
Our services are not intended for children under the age of [13/16]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete the data.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The revised version will be posted on our platform with the effective date. Your continued use of our services following any changes to this policy constitutes your acceptance of such changes.
Thank you for trusting www.CT Ride cabs.com with your personal information. Your privacy is important to us, and we are dedicated to ensuring the security and confidentiality of your data.